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Terms of Service

Last updated: 14 October 2026

These Terms of Service ("Terms") govern the BlockHub52 software service and the BlockHub52 accounts set up to use the service. Please read them carefully before using the service. Our website at blockhub52.co.uk gives general information about the service. Nothing on the website is legal, financial or professional advice.

BlockHub52 is a trading name of Streamshare DM OÜ, a private limited company registered in Estonia (registry code 17039398). Registered address: Ruunaoja tn 3, Lasnamäe district, 11415 Tallinn, Harju county, Estonia. In these Terms, "we", "us" and "our" mean Streamshare DM OÜ.

Who the customer is. In these Terms, "you" and "your company" mean the Right to Manage (RTM) company or Residents' Management Company (RMC) for which a BlockHub52 account, or a building on that account, is set up. The customer is the company, not the person who uses the account. Where one account covers buildings of more than one company, these Terms apply to each company for that company's own buildings.

The person who creates an account, or who uses the service for your company, agrees to these Terms on behalf of your company, and confirms that the person is a director of your company or is authorised by your company to agree to these Terms.

1. The Service, Free Use and Subscription

BlockHub52 is a software service that helps directors of Right to Manage (RTM) companies and Residents' Management Companies (RMCs) self-manage residential blocks in England and Wales.

• The Handover Tracker. For an RTM company, BlockHub52 includes the Handover Tracker, which lists the records your RTM company asks for at handover and fills in your handover documents. The Handover Tracker is free. We do not ask for payment details for the Handover Tracker, and nothing is charged for the Handover Tracker. The Handover Tracker stays available on Free (see section 1A).
• Before your 45 days start. Until your 45 days of free use start, the people on your account can look around and use the plan named in the next point free of charge. Some features, such as sending service charge demands, are not available to an RTM company before its acquisition date.
• 45 days of free use. Your account receives one period of 45 days of free use of the plan that our website names for free use on the day your 45 days start. On the date of these Terms, that plan is the Essentials plan. We may agree in writing (an email from us is enough) to give your 45 days of free use a different plan. The 45 days of free use cover every building your account sets up, and the first building your account set up decides when the 45 days start. The day the 45 days start counts as the first of the 45 days. The 45 days run whether or not anyone uses BlockHub52. We do not collect payment details to start the 45 days of free use, and nothing is charged during the 45 days of free use.
• Your acquisition date. In these Terms, your acquisition date (the day your RTM company takes over) means the date entered in BlockHub52, by or for your RTM company, as the day your RTM company acquires the right to manage your building. In these Terms, the acquisition date is used only to work out when your 45 days of free use start. We do not check the date entered. The date entered does not change the day on which your RTM company actually acquires the right to manage, which is set by section 90 of the Commonhold and Leasehold Reform Act 2002. Please make sure the date entered in BlockHub52 is correct.
• When the 45 days start.
  • If your company is an RTM company and its acquisition date is after the day your account set up its first building, the 45 days start on the acquisition date, whether or not you have had an onboarding session. The onboarding session is optional.
  • If your company is an RTM company that had already acquired the right to manage on or before the day your account set up its first building, the 45 days start on the day your account set up its first building.
  • If your company is a Residents' Management Company, the 45 days start on the day your account set up its first building.
  • If your RTM company has not entered its acquisition date in BlockHub52, the 45 days do not start until a director enters the acquisition date. The 45 days then start on the acquisition date, or on the day the acquisition date is entered if that date has already passed.
  In these Terms, "the day your account set up its first building" means the day the first building was added to your account in BlockHub52 (for an account set up before 14 October 2026, 14 October 2026). On the BlockHub52 screens, this day is called "the day you sign up".
• If your acquisition date changes. If the acquisition date of the first building your account set up changes before your 45 days of free use have started, the rules above apply to the new acquisition date instead of the old one. If the acquisition date has passed and a director answers “No, the date has changed” in BlockHub52 and gives a new acquisition date, the 45 days of free use start again, with the full 45 days, on the new acquisition date, or on the day the new date is given if the new date has already arrived. The 45 days of free use can start again in this way only once.
• After the 45 days. If your company does not subscribe, there is nothing to cancel. On the day after the last of your 45 days, your account moves to Free (see section 1A).
• Subscription and payment. Your subscription does not begin automatically. Before your 45 days of free use end, we will email you reminders, about a week before the last day and on the day before the last day. Subscribing is a decision for your company's directors. To subscribe, the director who set up your account confirms in BlockHub52 that your company's board has agreed to subscribe, and then enters payment details on a payment page run by our payment provider, Stripe. You can also reply to one of our emails or use the live chat in the app, and we will set up your subscription with you. Your subscription is billed in advance, monthly or yearly, at our then-current pricing for your number of residential flats, as set out on our website. If your company subscribes before your 45 days of free use end, the first payment is taken on the day after the last of your 45 days.
• Price changes. We may change our prices from time to time. When your company first subscribes to a plan, the price for that plan stays the same for 24 months, as long as the subscription continues without a break. After that, we will email you at least 30 days before a new price applies to your company. A new price applies from your company's next billing date after the notice ends.
• Yearly plans. A yearly plan is paid one year in advance. A yearly plan renews automatically for another year on each renewal date, at our then-current yearly price (see “Price changes”), unless your company cancels before the renewal date (see section 9.1). We do not send a reminder before a yearly plan renews. If a director tells us that your company did not know that its yearly plan would renew, and asks for a refund within 30 days after the renewal date, we refund the renewal payment in full. We do not ask for a reason or proof. The yearly plan then ends on the day we make the refund, and your account moves to Free (see section 9.4).
• Accounts whose 45 days have not started. If the 45 days of free use have not started 12 months after your account set up its first building, we may ask your company whether it still wants the account. We will not delete the account without emailing at least 14 days before the deletion.
• Handover complete. A director can close the Handover Tracker by pressing “Mark the Handover as Complete”. The records in the Handover Tracker stay filed in your account, but nobody can change those records after the Handover Tracker is closed. Closing the Handover Tracker does not change how long your records are kept: if your account is on Free, or later moves to Free, section 9.7 applies.
• Ordering in BlockHub52. Your company and we agree that regulations 9(1), 9(2) and 11(1) of the Electronic Commerce (EC Directive) Regulations 2002 do not apply to a subscription ordered in BlockHub52. Stripe sends a receipt for each payment.
• Service changes. We may change, update or improve the service, including adding, changing or removing features. We will not make a change that materially reduces the main features of your plan during a period you have paid for, unless the change is needed for security or legal reasons.
• Private testing. From time to time we may invite selected users to test new or pre-release features privately. Any such arrangement is agreed separately and may be subject to additional terms.

1A. Free

• What Free is. Free is the version of BlockHub52 that your account moves to when the 45 days of free use end without a subscription, when a paid subscription ends, or when the free 12 months of a first twelve place end. Nothing is charged for Free, and there is nothing to cancel.
• What Free includes. On Free, the directors with a sign-in on your account can use:
  • your company's building and company details;
  • flats and leaseholders, including the addresses used for service charge demands;
  • the landlord's name and address;
  • their own sign-ins, and inviting other directors;
  • for an RTM company, the Handover Tracker, its letters and the documents filed against Handover Tracker items;
  • the service charge demands made before your account moved to Free (those demands can be viewed and downloaded, but not changed).
  We keep the entries in your building's Audit Log with your records, but the Audit Log screen is not part of Free. An account on Free cannot add another building.
• New demands are not part of Free. On Free, BlockHub52 does not make new service charge demands, send demands, record posting, record payments or send reminders. If we add making demands to Free later, we will tell the directors with a sign-in by email.
• Records that are not part of Free. All other records, such as documents, compliance records, leases, bank and accounting records, payments, budgets, meetings (your company must keep the minutes of directors' meetings, and the minutes of general meetings such as an AGM, for at least 10 years: Companies Act 2006, sections 248 and 355), Section 20 records, Section 20B records, the records of how and when each demand was sent, stored copies of demands that were sent, and proof of posting, are part of the paid plans. When your account moves to Free, those records become read-only. The directors can view and download those records until the end of the 90th day after the last day of the 45 days of free use, after the last day of the paid subscription, or after the last free day of a first twelve place (UK time). For example, if the last day is 1 October, those records stay available until the end of 30 December. We will email the directors with a sign-in at least 14 days before those records are deleted. Your company instructs us to delete those records after the 90 days. If your company subscribes before then, nothing is deleted and those records can be changed again. If your company would like a full copy of those records, reply to one of our emails before the deletion date and we will send the copy.
• A demand made again later. After the stored copies of demands are deleted, BlockHub52 can make a demand again as a PDF from the details in BlockHub52 on the day the PDF is made. A PDF made later may not match the copy that was sent. Please download the copies that were sent, and any proof of posting, before they are deleted if your company may need them.
• Changes to Free. We may change what Free includes, or stop offering Free, by emailing the directors with a sign-in at least 60 days before the change. If we stop offering Free, the directors can download your company's records during those 60 days, and section 9.5 applies to the deletion.

1B. The first twelve buildings

• The offer. Streamshare DM OÜ (see the start of these Terms for its address) offers 12 months of the Autopilot plan free of charge to twelve buildings that it chooses from the applications it receives. Each place is for one building. The offer ends when twelve places have been confirmed. The BlockHub52 screens show how many places are left. A place is counted when we confirm the place, not when an application is made, so applying does not hold a place.
• How to apply. A director applies on the ‘Set Up Your Building’ page after signing up for the Handover Tracker, on the BlockHub52 sign-up page, or on the Essentials page, and gives the month in which the building's service charge year ends. We read every application, choose from the buildings that meet the criteria below, and confirm each place we give by email. If we do not offer a place, we tell the director by email and delete the application. When twelve places have been confirmed, we tell everyone still waiting by email and delete those applications.
• The criteria. We choose from buildings where:
  • the building's service charge year ends between 3 and 9 months after the free 12 months start;
  • the building is a block of about 4 to 30 flats, and your company already has a bank account open;
  • one director joins a short monthly feedback call with us (about 30 minutes) during the free 12 months; and
  • the directors agree to the building being named on our website and in our marketing, and to give us one honest review of BlockHub52.
• The free 12 months. Autopilot is free for 12 months, starting on the day we confirm the place by email, or on a later start date that we agree with the directors. Our confirmation email gives the first and last free days. For example, if the free 12 months start on 1 November 2026, Autopilot is free until the end of 31 October 2027. Nothing is charged for the free 12 months, and no payment details are needed.
• The review. The review must be the directors' honest view, and the review does not have to be positive. We decide whether to publish the reviews, but we never leave out a review because the review is negative, and we do not change the words of a review. Every review we publish is labelled as given by a building that had BlockHub52 free. We use a director's name with a review only if that director agrees.
• If a call is missed. If no director can join a monthly feedback call, we will contact the directors to find another time. Missing a call does not end the free 12 months.
• When the free 12 months end. We will email the directors with a sign-in about 30 days before the free 12 months end. If your company subscribes before then, nothing changes. If not, your account moves to Free on the day after the last free day, and section 1A applies. The records that are not part of Free can be viewed and downloaded until the end of the 90th day after the last free day, and are then deleted. In the example above, that is the end of 29 January 2028.

2. Eligibility

BlockHub52 is designed for Right to Manage (RTM) companies and Residents' Management Companies (RMCs) managing residential leasehold blocks in England and Wales. The service is for business use by your company. The person using the account confirms that the person is using the service for your company, in connection with managing the block, and not for personal purposes.

3. Your Account and Responsibilities

When you create an account, you are responsible for:

• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Ensuring that any data you upload or enter is accurate and that you have the right to use it
• Complying with all applicable laws, including data protection law, when using the service

4. Acceptable Use

You agree not to use BlockHub52 to:

• Upload or share any content that is unlawful, harmful, or infringes third-party rights
• Attempt to gain unauthorised access to any part of our systems
• Reverse engineer, decompile, copy or reproduce any part of the software, except where the law allows you to do so even though these Terms say you may not
• Use the service for any purpose other than the legitimate management of your residential block

5. Data You Upload

You retain ownership of all data you upload to BlockHub52. By uploading data, you grant us a limited licence to store and process it for the purpose of providing the service to you. We will not access your data except as necessary to provide support or as required by law. Section 5A explains who is responsible for personal data. Our ‘Privacy Policy’ explains how we handle the personal data we are responsible for ourselves.

5A. Data Protection

For personal data your company puts into BlockHub52 (for example, details of leaseholders), your company is the controller and we are your company's processor under the UK General Data Protection Regulation (UK GDPR). Our ‘Data Processing Agreement’ forms part of these Terms. The ‘Data Processing Agreement’ sets out the terms that Article 28(3) of the UK GDPR requires, including how we follow your company's instructions, keep the data secure, use sub-processors, and return or delete the data. If these Terms and the ‘Data Processing Agreement’ disagree about personal data, the ‘Data Processing Agreement’ applies.

Your company is responsible for having a lawful basis for the personal data it puts into BlockHub52, and for telling the people concerned how their data is used.

For personal data we decide how to use ourselves, such as the sign-in details of the people who use your account and our billing records, we are the controller. Our ‘Privacy Policy’ explains how we handle that data.

6. Intellectual Property

All software, design, content, and materials on the BlockHub52 website and application are owned by or licensed to BlockHub52. You may not copy, reproduce, or distribute any part of our service without our written permission, except where the law allows you to do so. This does not stop you downloading, printing, copying or sending your own records, or the documents BlockHub52 produces for your building (such as service charge demands and letters), for managing your building.

7. Limitation of Liability

7.1 BlockHub52 is a tool to help with block management administration. BlockHub52 does not give legal, financial or other professional advice. You remain responsible for the decisions you make about your building, including checking any notice or document before you send it.

7.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

7.3 Subject to section 7.2, we are not liable for any loss of profit, revenue, business or business opportunity, or for any indirect or consequential loss.

7.4 Subject to section 7.2, our total liability to you arising out of or in connection with these Terms or the service, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £500 and the fees you paid us in the 12 months before the event giving rise to the claim.

8. Availability

We aim to make BlockHub52 available at all times but cannot guarantee uninterrupted access. We may carry out maintenance or updates that temporarily affect availability. We will endeavour to give reasonable notice of planned downtime where possible.

9. Cancellation, Free and Deletion

9.1 Cancelling. You may cancel your subscription at any time by emailing us at team@blockhub52.co.uk. Your access continues until the end of the month or year you have paid for, and the subscription is not renewed. We do not refund part-used months or years, except as set out in section 1 (“Yearly plans”), section 9.3 and section 10. During the 45 days of free use, and on Free, there is nothing to cancel.

9.2 Failed payments. If a payment fails, you keep full access while our payment provider tries the payment again. If the payment is still unpaid after our payment provider's last attempt, your subscription ends on the day of that last attempt. The last attempt is made no later than 21 days after the payment was due.

9.3 Ending by us. We may end your subscription or your access by email if your company materially breaches these Terms and, where the breach can be put right, your company has not put the breach right within 14 days of our email asking for that. We may suspend access straight away where that is reasonably needed to protect the service, other users or other people, or to comply with the law. We may also stop providing the service, or a paid plan you are on, by giving you at least 60 days' notice by email. If we do, we will refund any fees you have paid for the period after the service or the plan stops.

9.4 After a paid subscription ends. However your paid subscription ends, your account moves to Free on the day after the last day of the subscription. Section 1A explains what Free includes, and the 90 days during which the directors can view and download the records that are not part of Free before those records are deleted. We will email you when your subscription ends, and at least 14 days before those records are deleted.

9.5 Deletion. Where these Terms say that records are deleted, your company instructs us to delete those records on the day given, and we will do so within a further 30 days. We keep only the records described in our ‘Privacy Policy’ that we must or may keep. If your company asks us in writing, before the deletion date, for a full copy of the records, we will send the copy first, and delete the records once the copy has been sent. Please download any records your company needs to keep, including records your company must keep by law, before the deletion date.

9.6 After the 45 days of free use. If the 45 days of free use end without a subscription, your account moves to Free, as section 1A explains.

9.7 Free accounts no director signs in to. If no director with a sign-in on your account signs in to BlockHub52 for 12 months, your account becomes read-only, and your account and all its data, including the Handover Tracker, are deleted 15 months after the last sign-in. We email the directors with a sign-in 10 months, 11 months and 12 months after the last sign-in, and again at least 14 days before the deletion. If the deletion date in our last email is less than 14 days away, the deletion waits until 14 days after that email. A director “signs in” when the director signs in to BlockHub52, uses BlockHub52 while signed in, or presses “Keep this account”. Any director signing in, at any point before the deletion, stops the deletion and starts the 12 months again. This section applies only to accounts on Free.

9.8 Deleting at your company's request. A director can ask in BlockHub52, on the ‘Delete this account’ page, for a building's records to be deleted. If the building has two or more directors with a sign-in, a second of those directors must confirm the request. We treat the confirmation as your company's instruction to delete. From the day of the confirmation, the building's records are read-only for 30 days, so that the directors can download what they need. Any director with a sign-in can stop the deletion during those 30 days. On the day after the 30 days, we delete the building's records, and the sign-ins of directors who use BlockHub52 for no other building. If the building is the only building on your account, the subscription ends on the day of the confirmation, and the rest of the period already paid for is not refunded, except as set out in section 1 (“Yearly plans”). If the deletion is then stopped, the subscription does not restart, and section 9.4 applies. If your account has other buildings, the subscription continues for those buildings.

9.9 Dissolved companies. If the Companies House register shows your company as dissolved, removed or closed, the building's records become read-only, and the people who were directors with a sign-in can view and download the records for 90 days. We email them when this starts, and at least 14 days before the deletion. On the day after the 90 days, we delete the building's records. If the register shows the company as active again before the deletion, we stop the deletion. If the company is restored to the register after the deletion, we cannot bring the records back. Liquidation, administration and a voluntary arrangement do not start this 90 days.

9.10 Backups. Deleted records can remain in our backups until the backups are overwritten, within 7 days, as our ‘Privacy Policy’ explains.

10. Changes to These Terms

We may update these Terms from time to time. We will email you at least 30 days before a material change takes effect, and tell you the date from which the updated Terms apply. Changes needed to comply with the law, or changes that do not disadvantage you, may take effect sooner. If you do not agree to a material change, you may cancel your subscription before the change takes effect. Your subscription then ends on the day the change takes effect, and we will refund any fees you have paid for the period after that day. We may ask you to accept the updated Terms in BlockHub52. If you continue to use the service after the change takes effect, you accept the updated Terms.

11. Governing Law

These Terms, and any dispute or claim arising out of or in connection with these Terms or the service, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

12. Other Terms

• Notices. We send emails under these Terms to the email address of the person who set up your account, and also to other directors with a sign-in on the account where these Terms or our ‘Data Processing Agreement’ say so. Please keep the email addresses in BlockHub52 up to date. You can send notices to us at team@blockhub52.co.uk.
• Transfer. We may transfer our rights and obligations under these Terms to another company that takes over the BlockHub52 service, as long as your rights under these Terms are not reduced. We will tell you by email if we do. Your company may transfer its rights under these Terms only with our written agreement.
• Third parties. Only your company and we can enforce these Terms. No one else, including leaseholders and individual directors, has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
• If part of these Terms cannot be enforced. If a court decides that part of these Terms cannot be enforced, the rest of these Terms still applies.

13. Contact

If you have any questions about these Terms, please contact us at team@blockhub52.co.uk.